Knowledge Base
Everything you need to set up, manage, and troubleshoot BackupEngine.
Desktop Agent
Backup Sets
Create and manage backup configurations
Scheduling & CDP
Set up schedules and continuous protection
Restoring Files
Restore files, folders, and versions
Cancel Backups & Restores
Cooperative cancel for every backup type and live-restore cancel
Cleanup on Delete
Wipe uploaded data, logs, and reports when removing a set
Multi-Destination Backup
Back up to multiple locations simultaneously
Background Service
Run scheduled backups when app is closed
Diagnostic Logs
Access and troubleshoot backup logs
Restore Hyper-V VMs
Restore virtual machines from backup
Ransomware Detection
How ransomware protection works
Bandwidth Throttling
Cap upload speed globally or per backup set
Customer Portal
Dashboard
Monitor devices and backup health
Sites & Locations
Group devices by location, defaults, backup policies
Device Enrollment
Enroll new devices with codes and QR scans
Team members, roles and seats
Roles incl. User, inviting, seats and the seat add-on, over the limit, offboarding, legal hold
My backups for team members
What a User sees: their own computers, policy-managed sets, restores
Reports & Notifications
Backup reports, consolidated report, email alerts
Billing & Plans
Upgrade, downgrade, and manage add-ons
File Browser
Browse and restore backed-up files