Device Enrollment Codes
Enroll new computers into your account with short-lived codes or QR scans — no shared passwords.
How Enrollment Works
An enrollment code lets anyone installing the desktop agent attach the new device to your account and the right site — without knowing your account password. Codes appear on the portal Dashboard and on the Sites page.
- •Create a code, choose which site new devices should join, and optionally label it (e.g. "Warehouse laptops").
- •On the new computer, install the desktop agent and enter the code (or scan the QR) on the sign-in screen.
- •The device registers into your account, lands in the code’s site, and starts following that site’s backup policies.
Creating a Code
- •On the Dashboard (or Sites page), find the Device enrollment codes section and click New code.
- •Pick the target site — it pre-selects your default site.
- •Set an expiry (codes are short-lived, up to 7 days) and an optional maximum number of uses.
- •Click Create. The full code and its QR are shown once created and remain viewable while the code is active.
Viewing, Sharing, and Tracking
- •Click the truncated code or the view icon on any row to open the details popup with the full code and QR.
- •Use Email code to send it (with instructions) straight to the person doing the install.
- •Each row shows usage — how many devices have enrolled with that code and when it was last used.
- •Revoke a code at any time; revoked and expired codes stop working immediately.
ℹ Note
The server stores only a hash of each code for validation. The plaintext is viewable in the portal only while the code is active, and is deleted the moment you revoke it.
Silent Install (Scripted, for IT Providers)
For managed customers, an administrator generating a code in the admin console also gets a copy-paste command for a fully unattended install. Run it in an elevated PowerShell or Command Prompt on the target Windows PC:
- •The command downloads the latest desktop installer, installs it silently, and stages the activation code on the machine.
- •The first time Backup Engine starts, it enrolls itself with the staged code — nobody types anything on the PC.
- •Everything a normal enrollment sets up applies: the device joins the chosen site and its backup policies take effect.
- •Requires desktop agent v1.34 or later; the code expires like any other, so run the command within its validity window.
ℹ Note
Installing on a managed customer’s behalf also locks the computer to that customer’s account: sign-ins from unrelated Backup Engine accounts are refused, while the managing administrator can still sign in — they are signed in as the customer, with the action audited.
Tips for Rollouts
- •Create one code per site so devices sort themselves into the right location automatically.
- •For technician-led installs, email the code to the tech — they never need your portal credentials.
- •Set max uses to the exact number of machines when handing a code to a third party.
- •For many machines, create a multi-use code and push the silent-install command through your RMM tool.