Service Status
Real-time status of every component customers depend on.
Last updated Apr 27, 2026, 12:00 AM UTC
Components
Marketing Website
backupengine.com — signup, docs, public pages
Customer Portal
portal.backupengine.com — billing, devices, restore
Authentication & Database
Supabase (Canada) — sign-in, MFA, account metadata
Edge Functions
Backup orchestration, alerts, presigned URL minting
Backup Storage — United States
iDrive e2 (US region) — encrypted chunk storage
Backup Storage — Canada
iDrive e2 (Canada region) — encrypted chunk storage
Backup Storage — European Union
iDrive e2 (EU region) — encrypted chunk storage
Desktop Update Channel
Cloudflare R2 — installer + auto-update manifests
Recent incidents
No incidents reported in the last 90 days.
Subscribe to updates
Email support@backupengine.com with subject "Status updates" to be added to the notification list. An RSS feed and webhook subscriptions are on the roadmap.
Report a problem
Seeing something we're not? Email support@backupengine.com. Include any error message and the approximate time you noticed it.
Our uptime commitments and service-credit policy are documented in the Service Level Agreement.