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FAQ
Frequently Asked Questions
General
What is BackupEngine?
How is BackupEngine different from Veeam, Acronis, or iDrive?
Is my data encrypted?
Where is my data stored?
Pricing & Billing
Is there a free plan?
Can I switch plans at any time?
What payment methods do you accept?
Can I buy separate plans for team members?
What happens if I cancel?
Desktop Agent
What operating systems are supported?
Can I use the CLI for headless servers?
How does continuous data protection (CDP) work?
How does ransomware detection work?
Can I restore files to a different device?
Can I back up to multiple destinations at the same time?
Will my scheduled backups run when the app is closed?
What happens if I close the app while a backup is running?
Why is the tray icon animating?
How do I restore a Hyper-V virtual machine?
Where are the diagnostic logs saved? How do I send them to support?
I'm on Windows Server 2019 and can't sign in / see VHD sizes — what do I install?
Can the desktop app reach the BackupEngine Cloud? How do I test?
Will I get a Windows toast when the background service runs a scheduled backup?
How do I restore a SQL Server database?
How do I roll back SQL to a specific point in time? (chain restore)
Can I restore a SQL backup to a different machine with different drive letters? (WITH MOVE)
How long are old backup versions kept? Will old chunks be deleted automatically?
Server Backup
How do I back up a Hyper-V VM?
Which SQL Server versions are supported?
Does SQL Server backup support SQL authentication?
Where does BackupEngine store SQL passwords?
What is the difference between System State and BMR backup?
Can I back up multiple volumes with BMR?
How do I restore a System State backup?
How do I restore a Bare-Metal Recovery image?
What is bare-metal recovery (BMR)?
Do I need Server Edition for Windows Server?
How do I back up AI assets (Claude transcripts, model caches, etc.)?
Why is BackupEngine re-uploading my Hyper-V VM if nothing changed?
Can I restore a Hyper-V VM from a partial chain?
Security & Privacy
What is zero-knowledge encryption?
Can BackupEngine staff access my files?
How do I set up backup encryption?
What happens if I forget my encryption passphrase?
Why do I need to re-enter my passphrase after restarting the app?
What if I forget my passphrase?
Why doesn't auto-start at login require admin?
Can I run BackupEngine on Mac or Linux?
Is BackupEngine GDPR compliant?
When should I rotate my encryption key?
How long does encryption-key rotation take?
Team & Permissions
How do I add team members?
What roles are available?
Can team members see each other's data?
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