How can we help?
Find answers in our knowledge base, browse FAQs, or reach out to our support team.
Contact Support
Email Support
Send us an email and we'll get back to you within 24 hours (business days).
support@backupengine.com Response time: within 24 hours
Customer Portal
Log in to your customer portal to manage your account, view devices, and configure backups.
portal.backupengine.com Secure login with MFA required
Support by Plan
| Feature | Free | Professional | Server | Enterprise |
|---|---|---|---|---|
| Knowledge Base | ✓ | ✓ | ✓ | ✓ |
| Email Support | — | ✓ | ✓ | ✓ |
| Response Time | — | 24 hrs | 4 hrs | 1 hr |
| Priority Queue | — | — | ✓ | ✓ |
| Dedicated Account Manager | — | — | — | ✓ |
| Phone Support | — | — | — | ✓ |
| SLA | — | — | — | 99.9% |
All Systems Operational
System Status
API, authentication, storage, and all backup services are running normally.