Billing & Plans
Your plan, team seats and add-ons, invoices and payment, and how to change or cancel.
Subscription Plans
Desktop and server computers are covered by one plan per account, billed monthly through Stripe. The Billing page of the customer portal shows your current plan, its storage and device allowance, and your invoices. Prices and allowances are on the pricing page.
- •Free: file backup of one computer to storage you already own (a local drive, a NAS, or your own cloud drive). Includes one team seat.
- •Professional: desktop operating systems (Windows 11 and macOS), more storage and computers, 3 team seats included.
- •Server Edition: everything in Professional plus Windows Server workloads (SQL Server, Hyper-V, bare metal, System State), 10 team seats included.
- •Infra Teams Edition and Enterprise: larger fleets and AI-infrastructure workloads, with unlimited team seats.
- •Mobile plans are managed separately through in-app purchases on iOS and Android.
- •Every plan keeps version history within its retention period and version limit, with client-side encryption and deduplication.
Changing your plan
How a plan change works depends on where you start. You are never billed for two subscriptions at once: a paid plan, its add-ons and its seats are one Stripe subscription.
- •From Free to a paid plan: open Billing in the customer portal, click Change plan, pick the plan and complete the payment in Stripe Checkout. The new plan, with its storage, devices and seats, applies as soon as the payment goes through.
- •Between paid plans (for example Professional to Server Edition): e-mail support@backupengine.com. The plan is changed on your existing subscription, prorated, so you are never charged twice; the portal cannot make this change by itself yet.
- •Back to Free: Billing → Cancel plan. Billing stops at the end of the current paid term, backups keep running until then, and the account moves to Free on that date.
- •If your stored data or computers exceed the smaller plan's limits, reduce usage or keep the matching add-ons before the change.
The CLI shows your plan and storage and hands plan changes to the portal; no payment happens in the terminal.
backupengine billing status # Plan and storage used, as this computer last saw them backupengine billing upgrade server # Prints the link to the portal's Billing page, where you change the plan
⚠ Warning
Team Seats and Add-Ons
Every plan includes a number of team seats (Free 1, Professional 3, Server Edition 10; Infra Teams and Enterprise unlimited), and every invited person uses one — the account owner never does. Extra seats, storage and device slots are items on your one subscription, prorated when added mid-cycle.
- •Seats: open Billing in the customer portal. The Seats block shows "N / M seats", how many are included with your plan and how many you have bought.
- •Click Add seats (also on the Team page) and choose how many. The dialog shows the price per seat in your billing currency ($10 per user per month in US dollars) and the monthly total.
- •Click Continue to checkout. The seats are added to your existing subscription and the prorated amount for the rest of the current period is charged right away; the confirmation shows the amount charged and the Team page meter updates immediately.
- •Storage ($10/mo per 100 GB or $49/mo per 1 TB) and device slots ($0.99/mo each) are not sold in the portal yet: e-mail support@backupengine.com with what you need and they are added to the same subscription.
- •Lowering a quantity: Billing → Manage subscription opens Stripe's billing portal, where you lower the number of seats or add-ons; the new limit shows in the portal within moments. The button is shown to the owner and members with billing permission on card-billed accounts.
- •If Manage subscription is missing or says no billing account is linked (accounts invoiced by cheque or pre-authorized debit, or a subscription from before October 2026 that is not linked yet), e-mail support@backupengine.com.
Add-ons are bought in the customer portal; the CLI prints the Billing link. From version 1.38, backupengine billing addons prints it directly; version 1.37 and earlier need billing addons list, which also prints “Active add-ons: none” whatever you own — check the Billing page instead.
backupengine billing addons # Plans, add-ons, invoices and the payment method are managed in the customer portal: <customer portal>/en/billing
ℹ Note
Invoices and Payment Methods
BackupEngine processes payments through Stripe, providing secure and reliable billing management.
- •Invoices: Billing → Invoices lists every invoice; each one opens Stripe's hosted invoice, where the PDF can be downloaded. Receipts are also in Billing → Manage subscription.
- •Payment methods: credit and debit cards through Stripe. The Billing page shows the method on file; to change the card, use Billing → Manage subscription (Stripe's billing portal). Never send card details by e-mail — if the button is not there, e-mail support@backupengine.com. Accounts set up for pre-authorized debit or cheque are invoiced instead.
- •Failed payments: If a payment fails, BackupEngine retries automatically over the next 7 days. You will receive email notifications.
- •After 7 days of failed payments, backups are paused (but not deleted). Resolve the payment issue to resume.
- •Cancellation: account owners can cancel from Billing → Cancel plan. Billing stops at the end of the current paid term, backups keep running until then, and the cancellation can be reversed from the same place any time before that date. Accounts invoiced by cheque or pre-authorized debit email support@backupengine.com instead. Cancelling never deletes your backups — removing data is a separate action, below.
- •Account deletion: Account owners can delete the account from Settings → Danger Zone. The account locks immediately and the data is kept for 30 days, so the deletion can be reversed from the portal during that window. After 30 days it is permanently erased.